Buyers Protection Program

Buyer Policy

Producers SwapMeet is a marketplace where you can purchase unique goods directly from sellers around the world. Whether you are looking for handmade or vintage goods or craft supplies, we want you to have a positive experience shopping on Producers SwapMeet. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Terms of Use. By shopping on Producers SwapMeet, you’re agreeing to this policy and our Terms of Use.

1. Understanding Producers SwapMeet’s Limitations as a Marketplace

Producers SwapMeet provides a marketplace for buyers to discover and purchase from sellers around the world. It is important to note that Producers SwapMeet is not a part of that transaction. By shopping on Producers SwapMeet, you understand that:

  1. You are not buying directly from Producers SwapMeet, but from one of the many talented sellers on Producers SwapMeet;
  2. Producers SwapMeet does not pre-screen items sold on Producers SwapMeet and therefore does not guarantee or endorse any items sold on Producers SwapMeet or any content posted by sellers (such as photographs, language used in listings or shop policies);
  3. Each seller on Producers SwapMeet has their own processing times, shipping methods, and shop policies; and
  4. You assume responsibility if you provide your own materials for a custom order.

As a member of the community, you have the opportunity to flag an item or a shop that violates any of Producers SwapMeet’s policies. Flagging is confidential.

2. Communicating with Other Producers SwapMeet Members


You can use Producers SwapMeet’s Messages (“Messages”) tool to communicate directly with sellers or other Producers SwapMeet members. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another member or otherwise violating our Anti-Discrimination Policy;
  3. Contacting someone after they have explicitly asked you not to;
  4. Interfering with a transaction or the business of another member; or
  5. Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Producers SwapMeet, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.

Always use caution when exchanging any personal information which is not strictly necessary for the completion of a transaction.

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Producers SwapMeet. Examples of interference include:

  1. Contacting another member via Messages to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;
  4. Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as “click fraud.”

Harassment and Discrimination

Any use of Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

3. Purchasing an Item on Producers SwapMeet

When you buy from a shop on Producers SwapMeet, you’re directly supporting an independent business, each with its unique listings, policies, and processing times. By making a purchase from a seller on Producers SwapMeet, you agree that you have:

  1. Read the item description and shop policies before making a purchase;
  2. Submitted appropriate payment for item(s) purchased; and
  3. Provided accurate shipping information to the seller.

You also agree to comply with our Producers SwapMeet Gift Card, Credits & Coupons Policy when you purchase or redeem Producers SwapMeet Gift Cards, Producers SwapMeet Credits or Producers SwapMeet Coupons.

When purchasing from sellers using Producers SwapMeet Payments, buyers may authorize a payment with any major credit or debit card accepted by Producers SwapMeet, with Producers SwapMeet Gift Cards, Producers SwapMeet Credits and Producers SwapMeet Coupons (subject to applicable limitations. See Producers SwapMeet Gift Cards, Credits & Coupons Policy), by certain bank transfer services, through PayPal (where available), Apple Pay, Google Pay, or through Klarna (where available).

By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and your use of PayPal is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users, and India residents. Payment methods made available by Klarna are third-party services provided by Klarna Inc. to buyers and are subject to Klarna’s Terms and Conditions and Privacy Notice.

When purchasing from sellers who use PayPal only, buyers may pay through PayPal only. Producers SwapMeet may share your personal or transactional information with those third-party service providers for purposes related to payments processing. ​​The provider and processing time for your payment will vary based on the country in which you’re located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Producers SwapMeet reserves the right to contact you directly and to seek payment.

For the safety of our community, and to avoid scams and fraud, all transactions must take place through the Producers SwapMeet checkout system, and only transactions that take place through the Producers SwapMeet checkout system are eligible for our case system (this excludes orders made via Standalone PayPal). Learn more about our fee avoidance policy here.

It is prohibited to share contact information for the purposes of evading the checkout system on Producers SwapMeet. If you need to discuss the details of your order with your seller, please keep your communication on the Producers SwapMeet platform (via Messages).

4. Leaving a Review of an Item

Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five star rating and a video or photograph of your purchase, for 100 days after your item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. You can edit your review, including the video or photograph, any number of times during that 100 day period. Your review and/or video or photograph and public profile information will be publicly displayed on the seller’s listing and review pages.

By leaving a review, video, or photograph, you acknowledge that your content may not violate our rules for Creating and Uploading Content in Section 5, in addition to the following:

  1. Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;
  2. Be about things outside the seller’s control, such as a shipping carrier, Producers SwapMeet, or a third party;
  3. Include shilling or otherwise falsely inflate a shop’s review score; or
  4. Undermine the integrity of the reviews system.

By uploading a video or photograph to one of Producers SwapMeet’s websites or Producers SwapMeet’s mobile app, you warrant that:

  1. You own the content or you have the rights or permission to use the content; and
  2. You understand that, as stated in Producers SwapMeet’s Terms of Use, Producers SwapMeet has license to use any content you provide to Producers SwapMeet.

Sellers may also respond to reviews. Sellers’ responses to reviews must also comply with this policy. Sellers may report reviews that violate our Terms of Use.

We reserve the right to remove reviews, videos, or photographs that violate our policies or Terms of Use.

5. Creating and Uploading Content

As a member of Producers SwapMeet, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that:

  1. Contains hateful or derogatory language or imagery, or any content that is subject to our Anti-Discrimination and Hate Speech Policy;
  2. Contains threats, harassment, extortion, or violates our rules about interference;
  3. Violates someone else’s intellectual property rights;
  4. Is false, deceptive, or misleading;
  5. Contains unsolicited advertising or promotions, requests for donations, or spam;
  6. Contains private information, whether it is your own, or someone else’s;
  7. Encourages or facilitates a transaction that evades the Producers SwapMeet checkout process;
  8. Contains prohibited medical drug claims; or
  9. Violates any of the rules described in our Prohibited Items Policy.

Some content on Producers SwapMeet is subject to additional requirements. Please see the related sections above.

6. Reporting a Problem with an Order or Returning an Item

Producers SwapMeet’s Case System

Although Producers SwapMeet is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected and you are unable to reach a resolution with the seller. If you experience an order issue, the first thing you must do is contact the seller by selecting Help with Order within the Purchases and Reviews section of your account. Sellers should be given 48 hours to try to resolve the issue. After this period, you can use Producers SwapMeet’s case system to alert Producers SwapMeet of an unresolved order issue in the event of non-delivery, damage, or if an item you receive is not as described in the listing. These issues may be covered by Producers SwapMeet’s Purchase Protection Program. Click here to learn more about cases and the Purchase Protection Program, including how to open a case and your eligibility for opening a case. Producers SwapMeet will decide, in its sole discretion, if a transaction is granted eligibility under the Producers SwapMeet Purchase Protection Program or not. Producers SwapMeet reserves the right to change, suspend, or discontinue the program at any time, for any reason, and we will not be liable to you for the effect that any changes to the program may have on you. You have no legal claim under the Producers SwapMeet Purchase Protection Program. In the event that Producers SwapMeet does not refund you, this will not affect your claims against the seller from whom you purchased. Your legal rights remain intact.

By using Producers SwapMeet’s case system, you understand that Producers SwapMeet may use your personal information for the purpose of resolving disputes with other members. If you choose a refund as your preferred resolution, keep in mind that Producers SwapMeet only allows on-platform refunds for a period of 180 days post-transaction. After this 180 day window has elapsed, Producers SwapMeet cannot support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by Producers SwapMeet will be in your original form of payment, and if such payment is not available, an Producers SwapMeet credit will be issued.

Producers SwapMeet’s Purchase Protection Program

In many cases, order issues can be resolved directly with the seller, or items can be returned according to the seller’s return policy. However, we believe that you should always get the item you ordered or get your money back, so when those expectations aren’t met, Producers SwapMeet will step in to support you. Buyers may receive a full refund for purchases that never arrive, arrive late, arrive damaged, or do not match the listing description.

If an order does not meet the following expectations, you may receive a full refund, including all taxes and shipping costs.

  1. Items are delivered, and arrive when expected. Items should be shipped within the seller’s stated processing times, and delivered to the address provided by the buyer, at the time of purchase on Producers SwapMeet, by the estimated delivery date window. Updates to processing times or shipping address through Messages or other informal channels will not qualify for Producers SwapMeet’s Purchase Protection program. Please note that if an item was shipped and has a tracking number, you may be able to open a shipping carrier claim by directly contacting the shipping carrier. Items that arrive late due to forces outside the seller’s reasonable control, such as a carrier strike, natural disaster, war, civil unrest or similar force majeure event, as determined by Producers SwapMeet in its sole discretion, do not qualify for Producers SwapMeet’s Purchase Protection Program.
  2. Items arrive undamaged, and are packaged to withstand handling in transit.
  3. Items match the listing description. Items received should not be significantly different from the listing description or photos. We may ask the buyer to provide us with documentation to demonstrate that the item is significantly different. Here are a few examples of qualifying scenarios:
  • The item received is a different color, model, version, or size.
  • The item has a different design or material.
  • The seller failed to disclose that an item is damaged or is missing parts.
  • The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
  • The item was advertised as authentic but is not authentic.
  • The condition of the item is misrepresented (e.g., the item is described as new but is used).

If Producers SwapMeet determines that the above expectations are not met, either Producers SwapMeet or the seller will be required to refund the order, including original shipping and return shipping. Depending on the case specifics, and whether a return is requested, Producers SwapMeet may refund the return shipping cost in the form of an Producers SwapMeet Credit. For more information about Producers SwapMeet Credits, please click here.

Some exclusions apply, subject to review by Producers SwapMeet’s case system. Eligible buyers must have a registered account on Producers SwapMeet in good standing (that means you’re not violating any of Producers SwapMeet’s policies). Abuse of this program could result in program exclusion at Producers SwapMeet’s discretion.

Ineligible Transactions
Unless required by law, some disputes don’t qualify for Producers SwapMeet’s case system. These include:

  1. Items that have been altered, used, worn, washed, or discarded after receipt.
  2. Items that are returned without a return agreement.
  3. Items that are accurately described but don’t meet a buyer’s expectations.
  4. Cost of shipping disputes.
  5. Items that are purchased in person.
  6. Transactions where payment is not processed by Producers SwapMeet Payments, for example in an offsite transaction, or via Standalone PayPal.
  7. Disputes covered by local warranty or return laws applicable to a seller or their product

Wherever a qualifying case is escalated for Producers SwapMeet’s review, we will evaluate the claim to the best of our ability. Please be prepared to supply additional documentation if requested.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Messages. Note that all cancellations must comply with our Anti-Discrimination Policy.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. For returns on digital items, please see seller listing.

If you reside in the European Union or United Kingdom, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any or no reason. Read more about the EU and UK right of withdrawal in this Help article.